Help Center
Frequently Asked Questions
Everything you need to know before visiting our spa on the 7th floor of Lavender Hotel, Deira.
Where is De Lavender VIP Spa located?
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We are on the 7th floor of Lavender Hotel, Al-Muraqqabat, Deira, Dubai — a discreet luxury retreat just minutes from Salah Al Din metro.
What are your opening hours?
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We are open daily from 10:00 AM to 3:00 AM, including weekends and public holidays.
How do I book an appointment?
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The fastest way is WhatsApp at +971 56 54 95 805. We confirm your therapist, treatment and time within minutes.
Do you offer in-room or hotel delivery service?
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Yes — we serve guests at Lavender Hotel directly. For other hotels in Deira and Downtown, please ask on WhatsApp for availability and timing.
Which treatments do you offer?
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Swedish Massage, Deep Tissue, Hot Stone Therapy, Aromatherapy, Moroccan Bath and our signature VIP Couples Suite. All treatments use premium oils and certified therapists.
How much do treatments cost?
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Our pricing depends on therapist, duration and treatment. Send us a quick WhatsApp message for an up-to-date menu and any seasonal offers.
Do you have female and male therapists?
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Yes. We have certified female therapists trained in a range of techniques. Please tell us your preference when booking.
Is parking available?
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Yes — Lavender Hotel offers complimentary valet and self-parking for spa guests.
What payment methods do you accept?
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We accept cash (AED), all major credit and debit cards, and contactless payments.
Can I cancel or reschedule my booking?
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Of course. Please let us know at least 2 hours in advance via WhatsApp so we can offer the slot to another guest.
Still have a question?
Chat on WhatsApp